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Returns & Exchanges

Simple, no-stress returns
Changed your mind or need a different pair? Here’s how returns, exchanges, and refunds work at SockShuttle.

Quick Summary

  • Return window: 30 days from delivery

  • Condition: Unworn, unwashed, in original packaging

  • Exchanges: Fastest method is to place a new order (subject to stock)

  • Refunds: To original payment method after inspection (see timing below)

Eligibility & Condition
To keep things fresh for everyone, returned socks must be:

  • Unworn and unwashed

  • In original packaging (bands/bags)

  • Free of odors, pet hair, or visible wear

Final-sale items, opened mystery packs, and clearance styles may be ineligible.

How to Start a Return
Email support@sockshuttle.com with your order number and the item(s).
We’ll reply with next steps and a return address. (Return addresses are provided after we confirm eligibility.)
We typically respond within 1 business day.

Ship your return within 30 days of approval and keep your tracking receipt.

Received a defective or incorrect item? Include photos—we’ll make it right.

Exchanges (Fastest Method)

  1. Place a new order for the item you want (so it doesn’t sell out).

  2. Return your original pair(s) using the steps above.

  3. We’ll refund the returned item(s) after inspection.

Refunds
Issued to the original payment method once your return is delivered and inspected.
Banks typically post credits within 3–5 business days.
Original shipping is non-refundable.

Gifts
Received SockShuttle as a gift? We can issue store credit or help with an exchange.
Include the order number or purchaser’s name/email so we can locate the order.

Full Legal Policy

Need the full legal details? Read our Return & Refund Policy here:
https://sockshuttle.com/policies/refund-policy

Returns FAQs

What is your return window?
We accept returns within 30 days of delivery for unworn, unwashed socks in original packaging.

How do I start a return or exchange?
Email support@sockshuttle.com with your order number and the item(s). We’ll reply with steps and the return address.

Who pays for return shipping?
Customers cover return shipping for fit/style changes. For defective, damaged, or incorrect items, we cover return shipping or provide a replacement.

How long do refunds take?
After your return is delivered and inspected, refunds are issued to the original payment method. Banks usually post credits within 3–5 business days.