Returns & Exchanges
Simple, no-stress returns
Changed your mind or need a different pair? Here’s how returns, exchanges, and refunds work at SockShuttle.
Quick Summary
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Return window: 30 days from delivery
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Condition: Unworn, unwashed, in original packaging
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Exchanges: Easy swaps when stock is available
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Refunds: To original payment method after inspection (see timing below)
Eligibility & Condition
To keep things fresh for everyone, returned socks must be:
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Unworn and unwashed
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In original packaging (bands/bags)
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Free of odors, pet hair, or visible wear
Final-sale items, opened mystery packs, and clearance styles may be ineligible.
How to Start a Return
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Email support@sockshuttle.com with your order number and the item(s).
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We’ll reply with next steps and a return address.
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Ship your return within 30 days of approval and keep your tracking receipt.
Received a defective or incorrect item? Include photos—we’ll make it right.
Exchanges (Fastest Method)
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Place a new order for the item you want (so it doesn’t sell out).
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Return your original pair(s) using the steps above.
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We’ll refund the returned item(s) after inspection.
Refunds
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Issued to the original payment method once your return is delivered and inspected.
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Banks typically post credits within 3–5 business days.
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Original shipping is non-refundable.
Gifts
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Received SockShuttle as a gift? We can issue store credit or help with an exchange.
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Include the order number or purchaser’s name/email so we can locate the order.
Full Legal Policy
Need the full legal details? Read our Return & Refund Policy here:
https://sockshuttle.com/policies/refund-policy
Returns FAQs
What is your return window?
We accept returns within 30 days of delivery for unworn, unwashed socks in original packaging.
How do I start a return or exchange?
Email support@sockshuttle.com with your order number and the item(s). We’ll reply with steps and the return address.
Who pays for return shipping?
Customers cover return shipping for fit/style changes. For defective, damaged, or incorrect items, we cover return shipping or provide a replacement.
How long do refunds take?
After your return is delivered and inspected, refunds are issued to the original payment method. Banks usually post credits within 3–5 business days.