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Shipping Policy

Fast shipping, easy tracking

We ship orders directly from our Florida location. Most orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). You’ll receive a shipping confirmation email with tracking once your order ships.

Processing Times

  • Processing time: 1–2 business days (Mon–Fri, excluding holidays)

  • Pre-orders / backorders (if offered): If an item is marked as pre-order/backorder on the product page, the order ships once all items are in stock.

    • Want items shipped separately? Email us—additional postage may apply.

Shipping Rates & Free Shipping (U.S.)

  • Free U.S. shipping on orders $50+ (after discounts, before tax)

  • Orders under $50: $5.99 flat rate shipping

Carrier: USPS

Estimated Delivery Windows (U.S.)

Delivery estimates begin after processing (after your order ships). Delivery times may vary due to weather, holidays, or carrier delays.

  • USPS Ground Advantage: 5–7 business days

  • USPS Priority Mail: 2–3 business days (if selected at checkout)

Order Combining (Multiple Orders)

If you placed multiple orders to the same name and address within a short time window, we may be able to combine them into one shipment.

  • Email us as soon as possible with both order numbers.

  • If we combine your orders before labels are printed, we will refund any extra shipping paid minus any difference required for the final shipping label.

Please note: Combining orders isn’t guaranteed if one order has already shipped, the addresses differ, or an order contains a pre-order/backorder item.

Tracking & Shipping Updates

  • You’ll receive a shipping confirmation email with tracking when your order ships.

  • Tracking may take up to 24-48 hours to update after the label is created.

Address Changes & Delivery Issues

Address changes: If you need to update your shipping address, email us immediately with your order number. Once a package is in transit, we may not be able to reroute it.

Marked “Delivered”: If the carrier marks a package as delivered but you can’t locate it, please:

  1. check with household members/neighbors, and around your delivery area;

  2. contact your local post office; then

  3. email us so we can help start a carrier inquiry if needed.

Shipping FAQs

When will my order ship?
Most orders ship within 1–2 business days after purchase (Mon–Fri, excluding holidays).

Do you ship to PO Boxes or APO/FPO?
Yes. PO Boxes ship via USPS. Most APO/FPO addresses are supported.

Do you offer international shipping?
At this time, international shipping is not available.

Contact

If you have shipping questions, email us anytime:
support@sockshuttle.com