Refund policy

We want you to love your socks. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn and unwashed

• In original packaging 

• Free of odors, pet hair, and visible wear

Certain items may be non-returnable, including final-sale items, opened mystery packs, and clearance styles.

How to Start a Return

Email support@sockshuttle.com with your order number and the item(s) you’d like to return.
We’ll reply with next steps and the return address.

Please ship your return within 30 days of approval and keep your tracking receipt.

If you received a defective, damaged, or incorrect item, include photos and we’ll make it right.

Return Shipping

• For fit/style changes or non-defective returns, customers are responsible for return shipping.

• For defective, damaged, or incorrect items, we will cover return shipping or provide a replacement, depending on the situation.

Refunds

Once your return is delivered and inspected, we’ll issue your refund to the original payment method.

• Refund timing: after inspection

• Bank processing: credits typically post within 3–5 business days, but can vary by bank

Original shipping charges are non-refundable.

Exchanges

To exchange an item, the fastest method is:

1. Place a new order for the item you want (so it doesn’t sell out), and

2. Return the original item(s) using the steps above.

We’ll refund the returned item(s) after inspection.

Gifts

If you received SockShuttle as a gift, we can offer store credit or help with an exchange.
Please provide the order number or purchaser’s name/email so we can locate the order.

Contact

If you have questions about returns or refunds, contact us:
support@sockshuttle.com